LinkUs is an employee owned company! By joining LinkUs, you are joining a team of focused shareholders with a single goal in mind: To promptly and efficiently service our customers while making decisions to help the company generate revenue and profits. As an ESOP Shareholder, you are able to earn stock ownership based on the following criteria: 1. Your tenure with the company 2. How much income you make. As a member of the LinkUs team you recognize that your dedication, loyalty, determination, hard work, amazing customer service, and how you represent yourself and LinkUs to customers has a profound effect on how the customer perceives LinkUs. You are tech savvy, enjoy a challenge, problem solver, and giver of good customer service all while working with a great crew in a fun environment. Are you seeking an opportunity where you have independence, confidence, and can control your success? Then being a Linkus Satellite TV Installer/Technician is your calling. At LinkUs we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training. Our Satellite TV Installers/Technicians are responsible for multiple customer visits daily which could include completing site surveys, installing DISH satellite equipment, ensuring a quality broadband internet connection, and educating our customers on their award winning DISH Satellite TV services. While no satellite installation or service experience is required, we look for those with the ability to learn, the drive to succeed and are committed to excel in the field!
Salary: $13.00 - $21.00 hourly plus incentives
•New Dish Customer Referrals - Earn $100 when you refer customers who sign up for new Dish video or new Dish Internet service.
•Dish Smart Home Services - Technicians have the opportunity to offer and sell additional products and services that our customers want and need. This is another easy way to earn more commission!
Why work for us? Linkus has been in business since 1997 due to having a strong focus on our technicians. Technicians are the face of LinkUs to our customers and the key to our success. We have 20+ years history of stability, growth, and opportunity. We continually work to ensure our technicians earn a good living while providing opportunities for employees to participate in our ESOP (employee stock owned program).
What the Job Entails:
•Customer Service - Communicating with customer's your estimated arrival time prior to arriving onsite and post calls at the end of your scheduled route. Maintain a company provided phone and have voice mail set up at all times.
•Conduct Site Survey -Determine the best positioning of our equipment for strongest signal reception.
•Equipment Installation - Place mounts, satellite dishes and receivers while ensuring broadband connectivity. Ensure all work completed meets all FCC and NED requirements and company specifications.
•Customer Education - review order with the customer and teach them the basics to use and enjoy their new service and equipment.
•DISH Smart Home Services - Successful technicians have the opportunity to offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery.
•Metrics - Meet or exceed required performance goals and quality standards while performing other duties as requested by supervisor in order to achieve departmental goals and objectives.
•Additional Training Resources - Attend provided classes with up to date training methods to be used in the field and attend Technician Conference calls when scheduled.
•Vehicle Maintenance - Report need for vehicle repair or service when required and/or prescribed.
•Inventory - Maintain accurate inventory and equipment for installations, service calls or trouble tickets.
•Safety - Completion of Daily safety huddle each morning with fellow technicians/FSMs
•Production based pay, creating the opportunity to earn well above your hourly rate if you are highly productive.
•Paid training, uniforms, tools, fuel card, and company owned vehicle.
•Comprehensive benefits package including ESOP shareholder, paid time off, medical, vision, dental, life insurance, short/long term disability, and 401K.
•Must be at least 18 years old
•Valid Driver License and good driving record
•Willingness to work flexible schedules including weekends, holidays and evenings
•Must be able to work in tight spaces, including attics and crawl spaces
•No criminal history
•Must be able to stand for extended periods of time